FAQs

Our star maps show the constellations and the exact position of the stars as they appeared during a moment that matters to you — a first kiss, a wedding, a birth, or any unforgettable night.

With our interactive editor, you can choose the location, date, and time of your special memory. Your personalized map will then reveal the night sky exactly as it was at that very moment.

Are the star maps astronomically accurate?
Yes — they are 100% accurate. Each chart is created using data from the European Space Agency, ensuring true-to-sky precision.

Our Digital Star Map is a high-resolution file (PDF) that you receive instantly by email after completing your order.

It shows the night sky exactly as it appeared on the date, time, and location you select — just like our printed versions.

The digital format is ideal if you need a last-minute gift or if you prefer to print the map yourself at home or through a local print shop.

You’ll receive the file within minutes, ready to download, save, and print in your preferred size.

With Memoraya, you can turn your most meaningful moments into timeless art. Our exceptionally high-quality posters are crafted using premium materials and ultra-high-definition printing for vibrant, true-to-life color reproduction.

Printed on thick 180gsm matte paper, each piece has a refined, gallery-worthy finish that brings your memory to life with elegance and depth.

Complete your artwork with a beautifully matching frame. We’ll frame your Fine Art poster, so it arrives ready to hang and enjoy right out of the box.

Our frames are FSC-certified pine wood.

For all framed poster orders  : We frame your Fine Art poster and it arrives at your home ready to hang!

Poster frames:

Colors: black, white or natural

Frame dimensions: 1.8cm wide border, 2.2cm thick

Canva Frames Dimensions: 

The width (the front of the frame) is 9 to 14 mm wide (0.35" to 0.55"), with thickness varying by region— 42 mm (1.65") in North America and 32 mm (1.26") in Europe. A 12 mm (0.45") gap between the canvas and frame ensures a snug fit.

If you notice a mistake, don’t worry—we’re here to help!

You can interrupt your order by following the instructions in your order confirmation email. Once interrupted, your order will be automatically suspended, and we’ll send you a voucher as soon as possible so you can place a new order free of charge.

Your order has likely entered production, and unfortunately, modifications are no longer possible. However, we still want to help—please reach out via our contact form, and we’ll work with you to find a solution.

It’s very rare, but sometimes accidents can happen during shipping and your order may arrive damaged. Don’t worry!

Simply report the issue at info@memoraya.com, and be sure to attach:

1. Photos of the damaged product
2. Photos of the packaging
3. Your order number

Once we receive your message, we’ll send you a free replacement of your product as quickly as possible—no extra cost, no hassle.

You will normally receive an order confirmation email right after completing your payment.

If you don’t see it, please try the following:

• First, check your spam or junk folder.
  
• If the email isn’t there, it’s possible that the address you entered during checkout was incorrect.
  

In that case, get in touch with us through the contact form and provide your name, email, and full address so we can resend your order confirmation.

Your happiness is our priority. That’s why we created the Smile for Life Guarantee.

If your order isn’t what you expected (a rare case!), you have 30 days to return it — no questions asked.

We’ll give you a full refund of your purchase.

Because every special memory should bring a smile.

Most orders are delivered within 4–6 business days after shipping.

Processing usually takes 24 hours
because we have production centers worldwide. Your order is made and shipped from the location closest to you. This allows us to deliver faster and more efficiently, wherever you are.

Please note:

• Delivery times may vary depending on the destination and local postal services.
  
• shipments can occasionally take longer due to customs checks or seasonal delays.
  
• You’ll receive a tracking link by email as soon as your order has been shipped, so you can follow your delivery step by step.

Yes — but it depends on how much time has passed since your purchase.

• If your order has just been placed, you can stop it by following the instructions in your confirmation email. This will cancel production and allow you to place a new order with the correct address.
  
• If your order is already in production, please reach out to us through the contact form before taking any action. We’ll do everything we can to assist you.
  

⚠️ Please do not place a new order without contacting us first, as we cannot cancel or refund the original one.

If the address cannot be updated and you’re unable to receive the package:

No worries — once the order is returned to us, we’ll ship it back to you free of charge. Just get in touch with our support team.

If your order hasn’t reached you yet, don’t worry — it may be closer than you think!

Sometimes parcels are left with a neighbor, delivered to a local collection point, or briefly sent back to the courier.

Before getting in touch with us, please:

1. Check your tracking link for the latest delivery updates.
   
2. Look for a delivery slip or notice in your mailbox.
   
3. Ask your neighbors or household members if they accepted the package on your behalf.
   
   

Want to check the status of your order? You can easily track it using your email address and order number by clicking Track Order.

You’ll find your order number in the "Order Confirmation" email we sent after your purchase.

Once your order has been shipped, we’ll send you a "Shipping Confirmation" email. This email includes a tracking link so you can monitor the progress of your delivery in real time.

We offer a variety of secure and convenient payment options so you can choose what works best for you:

💳 Credit & Debit Cards:

Visa, Mastercard, Maestro, and American Express

⚡ Express Payments:

PayPal, Apple Pay, Google Pay

All payments are securely processed, and your information is always protected.